Uses data and insight effectively to monitor operational performance and to inform problem solving, decision making, considering benefits and risks to service delivery.
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AwarenessA
A
Awareness ?Learn more about skills levels
- Gathers data to inform work and handles this accurately and securely.
- Processes and records data safely and securely.
- Highlights and identifies gaps in data or in data integrity.
Learning Curriculum for Awareness level Data and insight
If there is a particular subject / skill area that you wish to further develop your knowledge and skills or have an interest in, we would recommend that you discuss this with your line manager using the learning curriculum as a guide to identify suitable learning.
Learning Curriculum Resources for Awareness level Data and insight Resource Platform Format Duration Cost Analytical learning pathway for non-analysts Government Analysis function webpage Webpages N/A N/A Data Activities for All Government Skills Campus Referencing materials N/A N/A Data and Analysis CSL Workshop and free resources Workshop - 6hours 30min. Resources - 32min Individual - £322.84. Group (virtual) - £3,950. Group (own venue) - £4,000. Group (external venue) - £5,000. Data awareness level resources Government Skills Campus Various free resources N/A N/A Data visualisation e-learning CSL E-Learning 30min N/A Finance skills for all - 9 performance indicators CSL Government Campus - Word Document 3hours N/A Gathering and analysing customer information CSL E-Learning 50min N/A Introduction to delivering excellent customer service CSL E-Learning 15min N/A Pursuing Excellent Customer Service CSL Workshop and various free resources Workshop - 4hours. Resources - 40min. Individual - not available. Group (virtual) - £4,450. Group (own venue) - £4,500. Group (external venue) - £5,500. Understanding Data CSL E-Learning 1hour 29min N/A NICS only - Gathering and Managing Information Northern Ireland Civil Service Learning E-Learning 40 minutes N/A -
WorkingW
W
Working ?Learn more about skills levels
- Analyses a range of relevant information to inform decisions.
- Interprets data to support service delivery and improvements, including dashboards and data sets.
- Highlights trends or risks through data analysis which could impact service delivery or stakeholders.
- Produces management information to report customer and service performance including dashboards.
- Handles data securely and presents data visually clearly and accessibly.
Learning Curriculum for Working level Data and insight
If there is a particular subject / skill area that you wish to further develop your knowledge and skills or have an interest in, we would recommend that you discuss this with your line manager using the learning curriculum as a guide to identify suitable learning.
Learning Curriculum Resources for Working level Data and insight Resource Platform Format Duration Cost Analysing Evidence: Effective Collaboration CSL E-Learning 36min N/A Analytical Literacy Government Analysis Function Website E-Learning 2hours 55min N/A Customer insight CSL E-Learning 2hours 8min N/A Data activities for all Government Skills Campus Various free resources N/A N/A Data Quality CSL E-Learning 1hour 20min N/A Data Visualisation 101 CSL E-Learning 1hour N/A Data visualisation E-Learning CSL E-Learning 30min N/A Data working level resources Government Skills Campus Various free resources N/A N/A Working with data CSL E-Learning 1hour 30min N/A NICS only - Using Evidence in Policy Making Northern Ireland Civil Service Learning Virtual Classroom 2.5hours N/A NICS only - Managing Customer Service Performance Northern Ireland Civil Service Learning E-Learning Approximately 30 minutes N/A NICS only - Customer Care - Managing Expectations Northern Ireland Civil Service Learning E-Learning Approximately 30 minutes N/A NICS only - Managing Expectations and User Experience Northern Ireland Civil Service Learning E-Learning Approximately 30 minutes N/A -
PractitionerP
P
Practitioner ?Learn more about skills levels
- Thinks analytically, using trends and insights from data to support decision-making and forecasts.
- Makes decisions in complex environments using accurate and timely data and insights.
- Leads the development, design and commissioning of meaningful management information and dashboards (data outputs) to provide data and insights at pace to support service delivery and operational standards.
- Assures how data is used to drive decision making in a consistent way across the organisation.
- Is confident in weighing up competing data sets to ensure sound decision making across the organisation.
- Takes responsibility for the way data drives decision making and asks the right questions around data sets to focus attention.
Learning Curriculum for Practitioner level Data and insight
If there is a particular subject / skill area that you wish to further develop your knowledge and skills or have an interest in, we would recommend that you discuss this with your line manager using the learning curriculum as a guide to identify suitable learning.
Learning Curriculum Resources for Practitioner level Data and insight Resource Platform Format Duration Cost Data and Analysis CSL Workshop and various free resources Workshop - 6hours 30min. Resources - 32min Individual - £322.84. Group (virtual) - £3,950. Group (own venue) - £4,000. Group (external venue) - £5,000. Data activities for all Government Skills Campus Various free resources 16min N/A Data Masterclass CSL E-Learning 1hour 59min N/A Data practitioner level resources Government Skills Campus Various free resources 20min N/A Data Visualisation 201: Getting your messages across CSL E-Learning 20min N/A Pursuing Excellent Customer Service CSL Workshop and various free resources Workshop - 4hours. Resources - 40min Individual - not available. Group (virtual) - £4,450. Group (own venue) - £4,500. Group (external venue) - £5,500. -
ExpertE
E
Expert ?Learn more about skills levels
- Weighs up and balances the risks of decision making with the available data to be accountable for outcomes.
- Effectively commissions work using data to address organisational wide problems in the present and future to enable improvements.
- Sets an expectation that data will be used comprehensively to drive decision making.
- Strategic oversight of teams to establish, implement or manage data governance and performance frameworks and systems to aid service delivery.
- Sees the bigger picture, takes into consideration how systems are interconnected and can be used to bring about improvements, e.g. reduces duplication and promotes best practice around data use and management.
Learning Curriculum for Expert level Data and insight
If there is a particular subject / skill area that you wish to further develop your knowledge and skills or have an interest in, we would recommend that you discuss this with your line manager using the learning curriculum as a guide to identify suitable learning.
Learning Curriculum Resources for Expert level Data and insight Resource Platform Format Duration Cost Data activities for all Government Skills Campus Various free resources 16min N/A Data Visualisation 201: Getting your messages across CSL E-Learning 20min N/A