Operational leadership and management - Operational Delivery Profession

Leading people and managing resources whilst overseeing and supporting, large operational teams is a key part of the ODP skill set. Leading effectively involves understanding the whole system, its complexity and interdependencies and how to maximise this understanding to lead the delivery of a quality service with a view on the future and vision.

Learn more about skills levels

AwarenessA

Awareness ?Learn more about skills levels

Manages activities to provide high standards of service delivery.
Continuously strives to improve processes or procedures.
Determines when to escalate or refer complex or difficult issues to team leaders or supervisors

Learning Curriculum for Awareness level Operational leadership and management

If there is a particular subject / skill area that you wish to further develop your knowledge and skills or have an interest in, we would recommend that you discuss this with your line manager using the learning curriculum as a guide to identify suitable learning.

Learning Curriculum Resources for Awareness level Operational leadership and management
Resource	Platform	Format	Duration	Cost
10 Learning Theories to Structure Your Training Programs	360 Learning	Webpage	40min	N/A
10 Smart Ideas to Really Improve Employee Collaboration	Lumapps webpage	Blog	10min	N/A
19 Influencing Skills (Plus Tips for Influencing Others)	Indeed webpage	Article	20min	N/A
Management fundamentals programme	CSL - Blended management courses	E-Learning	2d 3h 34min	N/A
Managing Teams Remotely	CSL	PDF	30min	N/A
Setting Smart Objectives	CMI - Checklist	Checklist	5min	N/A
NICS only - Effective Remote Communication	Northern Ireland Civil Service Learning	Webinar	1 hour 30 minutes	N/A

WorkingW

Working ?Learn more about skills levels

Leads teams in an inclusive way motivating them to deliver and achieve high quality outcomes.
Provides clear direction to team members to deliver successful outcomes in challenging circumstances.
Plans team workload balancing support and ensuring excellent service delivery to stakeholders ensuring delivery against performance targets or procedures.

Learning Curriculum for Working level Operational leadership and management

Learning Curriculum Resources for Working level Operational leadership and management
Resource	Platform	Format	Duration	Cost
19 Influencing Skills (Plus Tips for Influencing Others)	Indeed website	Article	20min	N/A
Building Effective Teams	CSL - Blended	Workshop and various additional free resources	Workshop -2 x 3hr30min = 7hrs. Free resources - 32 mins	Individual - £225.84. Group (virtual) - £2870.00. Group (own venue) - £2920.00. Group (external venue) - £3,500.00
Coaching and mentoring	CSL Blended	E-Learning	1h 25mins	N/A
Delegation: Achieving results through others	CSL - Blended	E-Learning	1h55min	N/A
Developing People	CSL - Blended	E-Learning	1h32min	N/A
Giving Feedback	CSL - Gov Campus	E-Learning	2h23min	N/A
Leading Inclusive teams: additional resources	CSL - Blended - Paid	Workshop. Additional free resources	7h 40 mins	Individual - £236.84. Group (virtual) - £2758.00. Group (own venue) - £2808.00. Group (external venue) - £3,500.00
Management fundamentals programme	CSL - Blended management courses	E-Learning and free courses	2d 3h 34min	N/A
Managing performance	CSL - Blended	E-Learning	1h56min	N/A
Managing poor performance	CSL - Blended	E-Learning	3h5min	N/A
Managing Teams Remotely	CSL	PDF	30min	N/A
Resolving Team Tensions	CSL - Blended - Paid	Workshop with various additional free resources	3hrs 30min for the workshop. 32min - additional resources	Individual - £237.84. Group (virtual) - £2720.00. Group (own venue) - £2770.00. Group (external venue) - £3,500.00
Setting Smart Objectives	CMI	Checklist	5min	N/A
NICS only - Developing and Leading Team to Achieve Goals	Northern Ireland Civil Service Learning	E-Learning	45 minutes	N/A
NICS only - Coaching Skills	Northern Ireland Civil Service Learning	E-Learning	30 minutes	N/A
NICS only - The Art of Delegation	Northern Ireland Civil Service Learning	E-Learning	25 minutes	N/A
NICS only - Developing and Leading Team to Achieve Goals	Northern Ireland Civil Service Learning	E-Learning	45 minutes	N/A
NICS only - Core Management Tools and Techniques	Northern Ireland Civil Service Learning	E-Learning	5minutes	N/A
NICS - Dedicated Explore (EO2/EO1) Leadership Programme	Northern Ireland Civil Service Learning	In person	4 days	N/A
NICS only - Performance Management - Policy and Procedure	Northern Ireland Civil Service Learning	E-Learning	1 hour	N/A
NICS only - Performance Management	Northern Ireland Civil Service Learning	Virtual classroom	1 day	N/A
NICS only - Effective Remote Communication	Northern Ireland Civil Service Learning	Webinar	1 hour 30 minutes	N/A
NICS only - Managing Conflict in a Virtual World	Northern Ireland Civil Service Learning	Resource only	N/A	N/A

PractitionerP

Practitioner ?Learn more about skills levels

Communicates a clear sense of purpose, provides a direction that stakeholders understand and engage with.
Leads large, diverse teams with an appreciation of the interdependencies and with a sense of inclusivity.
Establishes a culture of confidence in times of ambiguity and complexity which enables delivery of outcomes, often working within legal or regulatory frameworks.

Learning Curriculum for Practitioner level Operational leadership and management

Learning Curriculum Resources for Practitioner level Operational leadership and management
Resource	Platform	Format	Duration	Cost
10 Steps To Improve Team Cohesiveness in the Workplace	Indeed website	Blog	40min	N/A
11 Steps To Improve Commitment in the Workplace	Indeed website	Article	30min	N/A
12 innovative tools and techniques every coach can benefit from	Forbes webpage	Article	30min	N/A
Delegation: Achieving results through others	CSL - Blended	E-Learning	1h55min	N/A
Giving Feedback	CSL - Gov Campus	E-Learning	2h23min	N/A
Leading Inclusive teams: additional resources	CSL - Blended - Paid	Workshop and various additional free resources	7h 40mins	Individual - £236.84. Group (virtual) - £2758. Group (own venue) - £2808 Group (external venue) - £3,500.
Management fundamentals programme	CSL - Blended management courses	Various free Management courses	2d 3h 34min	N/A
Managing Change Toolkit	CSL	E-Learning	29min	N/A
Managing Poor Performance	CSL - Blended	E-Learning	3h5min	N/A
Managing reaction to change	CSL - Blended	E-Learning	2h57min	N/A
Resolving Team Tensions	CSL	Workshop and various additional free resources	Workshop - 3hrs 30min. Resources - 32min	Individual - £237.84. Group (virtual) - £2720. Group (own venue) - £2770. Group (external venue) - £3,500.
NICS only - The Art of Delegation	Northern Ireland Civil Service Learning	E-Learning	25minutes	N/A
NICS only - Core Management Tools and Techniques	Northern Ireland Civil Service Learning	E-Learning	5 minutes	N/A
NICS - Dedicated Explore (EO2/EO1) Leadership Programme	Northern Ireland Civil Service Learning	In person	4 days	N/A
NICS only - Managing Change	Northern Ireland Civil Service Learning	In person	1 day	N/A
NICS only - Performance Management	Northern Ireland Civil Service Learning	Virtual classroom	1 day	N/A
NICS - Contributing and Adapting to Change	Northern Ireland Civil Service Learning	In person workshop	1 day	N/A
NICS only - Managing Conflict in a Virtual World	Northern Ireland Civil Service Learning	Resource only	N/A	N/A

ExpertE

Expert ?Learn more about skills levels

Leads across multiple areas, balancing competing and common priorities to drive improvements in overall effectiveness across government.
Leads large and complex organisations making the connections across government and strategies.
Leads and role models the desired culture, mentors others and maintains a culture of inclusivity and respect.

Learning Curriculum for Expert level Operational leadership and management

Learning Curriculum Resources for Expert level Operational leadership and management
Resource	Platform	Format	Duration	Cost
10 communication secrets of great leaders	Forbes webpage	Article	30min	N/A
12 innovative tools and techniques every coach can benefit from	Forbes webpage	Article	30min	N/A
Executive Coaching	CSL - Blended - Paid	Workshop	Resources - 42min	Individual - £870. Group (own venue) - £870. Group (external venue) - £870.
Management fundamentals programme	CSL - Blended management courses	CSL - Various free Management courses	2d 3h 34min	N/A

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