As a civil service profession, we support, empower, and inspire Operational Delivery Profession members throughout their careers within the ODP.
Whether you’re new to the profession, looking for a change or new challenge, our extensive resource guide will support you to expand and develop your skillset within the ODP.
We have compiled a suite of information, tools, and resources to help you achieve your career goals – no matter what they are.
- Qualifications with awarding bodies City & Guilds and the Chartered Management Institute from Level 3 (Operational Delivery advanced) to Level 8 (strategic management and leadership.)
- Free e-Learning resources and learning toolkits on topics such as support for vulnerable customers and the 20+ customer curriculum products on Civil Service Learning.
- Development programmes: AA-SEO, deputy director and director-level leadership.
Many of the learning resources identified are completed through Civil Service Learning (CSL). For ODP members in Wales, Scotland, and Northern Ireland, we are working with colleagues to capture additional learning resources and/or alternatives.
How to get the most from this framework
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1
Understand your job family and role
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2
Understand the core ODP skills
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3
Develop your skills (this page)
Skills areas:
Connections and communication
Everyone in ODP strives for customer excellence and this is achieved through connections with others
and exceptional communication skills, showing care, empathy, inclusivity, understanding and acting on
customer needs.
Operational leadership and management
Leading people and managing resources whilst overseeing and supporting, large operational teams is a key part of the ODP skill set. Leading effectively involves understanding the whole system, its complexity and interdependencies and how to maximise this understanding to lead the delivery of a quality service with a view on the future and vision.
Adaptability to change
With an openness to innovation and change, ODP works to continually improve and set high standards for service provision to its stakeholders. Is flexible in accepting and evolving to change. Learns and adapts quickly to new skills including innovation and digitalisation of services to support improved outcomes.
Data and insight
Uses data and insight effectively to monitor operational performance and to inform problem solving, decision making, considering benefits and risks to service delivery.
Delivery and decision making at pace
Manages demand and resource, ensuring attention to detail and stakeholder needs are met. Taking decisions in complex environments in a timely manner balancing the risks of decision making at pace with available data and potential impacts.
Qualifications
ODP qualifications are a fantastic way to develop your skills. Our qualifications are flexible and come with a range of support and resources to help you. Here you will find all the information regarding our qualifications offer and the supporting resources that you will require.
SCS learning - getting ahead
There is a different set-up for SCS learning, you can find out more about what it takes by following the link below.
AA - SEO Development Programme
The ODP AA-SEO Development Programme is a self-paced package of curated learning, created around the skills and capabilities operational delivery professionals need. It aims to strengthen core capabilities required to work across operations.
Centre of Excellence
Alongside the above learning, we also have the Centre of Excellence, which is a space for you in Operational Delivery Profession to:
- Share good practice,
- Create networks to actively co-create and co-solve live issues,
- Encourage the growth of ODP self-directed communities of practice.